Your Privacy Is Our Responsibility
From registration to every transaction on jeeta — your personal information is stored under strict security. This policy explains what data is collected, why it is collected, and how it is kept safe.
Introduction and Scope
This Privacy Policy is a legal document published by jeeta that explains how we collect, process, and protect the personal information of users on our platform. By using this website, you are considered to have accepted the terms of this policy.
Before opening an account on jeeta, please read the Terms and Conditions and this Privacy Policy carefully. Both documents complement each other and are effective together.
This policy applies to all individuals who visit the jeeta website, create an account, play games, make deposits or withdrawals, or contact our customer support.
What Information We Collect
To operate our services properly and ensure a safe experience for users, jeeta collects the following types of information:
2.1 Registration and Identity Information
Information you provide when creating an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — proof of meeting the 21+ age requirement)
- Mobile number and email address
- Username and password
2.2 Identity Verification (KYC) Information
For transactions above a certain amount or to ensure account security, a copy of your National ID (NID) or passport may be requested. This information is used solely for identity verification purposes.
2.3 Financial Transaction Information
Your mobile banking number (bKash, Nagad, or Rocket) and transaction records are stored during deposits and withdrawals. This information is used for financial auditing, fraud prevention, and customer support.
2.4 Device and Browsing Information
Information automatically collected about your device and how you use the site includes:
- IP address and device type (Android / iOS / Desktop)
- Browser name and version
- Pages visited and session duration
- Cookie and session data (see Section 6 for more details)
2.5 Customer Support Communications
When you contact us via live chat or email, a record of that conversation is kept so we can provide better service in the future.
Purpose of Data Use
jeeta uses user information only for specific and legitimate purposes. Below is a detailed explanation of why we use this information:
3.1 Account Management and Security
Information is used to create, manage, and secure your account. It is also needed to detect unauthorised access or suspicious activity.
3.2 Transaction Processing
Your mobile banking information is used to complete deposits and withdrawals. The minimum deposit on jeeta is ৳200 and withdrawals are generally completed within 5–30 minutes.
3.3 Bonuses and Promotions
Information is used to send bonus offers to eligible users and to ensure that only eligible accounts receive benefits.
3.4 Service Improvement and Analytics
Anonymous analytical data is used to improve platform performance, plan new features, and make the overall user experience more straightforward.
3.5 Legal Compliance
Necessary information is retained to prevent fraud, combat money laundering (AML), and comply with applicable legal requirements.
3.6 Customer Support
Helps resolve your issues quickly and effectively. jeeta provides support 24/7 in Bengali and English via live chat and email.
Sharing Information with Third Parties
jeeta never sells or rents your personal information to advertisers or unrelated third parties. However, information may be shared with the following parties in limited circumstances:
Payment Providers
The minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket. These payment services manage information in accordance with their own privacy policies.
Technology and Service Partners
Providers of technology services required to operate the platform (such as server hosting and security monitoring) may access information to a limited extent, but they may not use it for any other purpose.
Legal Authorities
If required by a court order or legal obligation, relevant information may be provided to the authorities. In such cases, the minimum necessary information is shared.
Outside of the three cases above, your information is not shared with any external party.
Data Security Measures
To ensure the security of your information, jeeta implements multiple layers of technical and organisational measures:
5.1 Encryption Technology
SSL (Secure Sockets Layer) encryption is active on all pages of the website, keeping all data transferred between your browser and our servers secure. Financial transaction data is encrypted and stored separately.
5.2 Access Controls
Within jeeta's internal systems, only authorised staff can access the information they need. Every access is logged and regularly audited.
5.3 Password Protection
Your password is never stored in plain text — a one-way hashing algorithm is always used. No jeeta staff member will ever ask you for your password.
5.4 Suspicious Activity Monitoring
Automated systems are in place to detect unusual login attempts or transaction patterns on your account. If anything suspicious is detected, you will be notified and, if necessary, your account will be temporarily secured.
Your Own Responsibilities
Alongside technical safeguards, you can also take precautions: use a strong password, do not share your password with anyone, and make sure to log out after using a public device.
Cookies and Tracking Technologies
The jeeta website uses cookies and similar technologies to make your browsing experience easier and more personalised.
6.1 Essential Cookies
These cookies are essential for the core functions of the website — such as maintaining login sessions, security verification (OTP flow), and storing shopping cart or game session data. Disabling these cookies will prevent the site from working properly.
6.2 Functional Cookies
These cookies are used to remember your preferred language, notification settings, or display preferences. Without them, you will need to re-enter your settings on every visit.
6.3 Analytical Cookies
Anonymous analytical cookies are used to understand which parts of the site are used most and where issues occur. These do not identify you personally.
You can manage cookies from your browser settings. Keep in mind, however, that disabling essential cookies may prevent you from logging into your account.
Data Retention Period
Your information is retained only for as long as necessary, and no longer. The following factors are generally considered when determining retention periods:
- Account and identifying information is retained for as long as the account remains active.
- Financial transaction records are kept for a specific period as required by law.
- When you request account closure, your personal information will be deleted; however, the minimum information required for legal obligations may be retained for a specified period.
- Anonymous analytical data may be retained indefinitely as it does not identify any specific individual.
Before deleting information, it is confirmed that there are no ongoing disputes or investigations and that the legal retention period has been met.
User Data Rights
You have certain fundamental rights over your personal information, which jeeta respects:
8.1 Right to Access
You may request to view the information we hold about you. This request can be made through customer support.
8.2 Right to Correction
If your profile contains incorrect or outdated information, you may request that it be corrected. Some information (such as date of birth) will need to be changed by providing identity verification documents.
8.3 Right to Deletion
When closing your account, you may request that your personal information be deleted. However, if there are legal obligations or active disputes, immediate deletion may not be possible.
8.4 Right to Object to Processing
Contact us at any time to stop receiving marketing messages or to object to the use of your information for a specific purpose.
To exercise any of these rights, contact jeeta's customer support team via 24/7 live chat or email. We will endeavour to respond within a reasonable time.
Protection of Minors' Information
jeeta is strictly for individuals aged 21 or above. We do not knowingly collect any information from anyone under the age of 21.
If we are informed or become aware that a minor has created an account, that account will be immediately closed and the associated information will be deleted. To learn more about responsible gaming, please read our Responsible Gaming Guidelines.
If a guardian suspects their child is using jeeta, please contact our customer support immediately.
Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in technology, law, or our services. In the case of any significant change:
- Registered users will be notified via email or in-app notification.
- The "Last Updated" date at the top of this page will be changed.
- For major changes, a notice period will be given before the changes take effect.
Continuing to use the site after changes have been made will be considered acceptance of the new policy. We therefore recommend checking this page regularly. If you have further questions, you may also find answers in our Frequently Asked Questions (FAQ) section.
Contact Us About Privacy
For any questions, concerns, or complaints about this privacy policy or the use of your information, please contact the jeeta customer support team:
Live Chat
Available 24/7, in Bengali and English
We will endeavour to reply to your message as soon as possible. After receiving a privacy-related request, the necessary steps will be taken within a reasonable time.